Sometimes it happens that the customer, for some reason, did not receive the tickets, and the funds have already been withdrawn from the card. In this article, we will explain what to do in such cases and how ME-Ticket can assist you.
Sometimes it happens that the customer, for some reason, did not receive the tickets, and the funds have already been withdrawn from the card. In this article, we will explain what to do in such cases and how ME-Ticket can assist you.
What to Do if The Customer Has an Account on ME-Ticket.
What to Do if The Customer Has an Account on ME-Ticket.
We recommend that all customers register an account on ME-Ticket before purchasing tickets. This registration process will not impact the ticket purchase in any way. However, it can provide added security in case the tickets do not arrive in the mail.
If a customer has placed an order and doesn't receive the tickets via email, they should log in to the website and access their personal account. In the "My Tickets" section, they can find their purchased tickets.
Customers can download their tickets from there, keeping them readily accessible. In this case, there is no need to contact the organizer or the ME-Ticket support service.
We recommend that all customers register an account on ME-Ticket before purchasing tickets. This registration process will not impact the ticket purchase in any way. However, it can provide added security in case the tickets do not arrive in the mail.
If a customer has placed an order and doesn't receive the tickets via email, they should log in to the website and access their personal account. In the "My Tickets" section, they can find their purchased tickets.
Customers can download their tickets from there, keeping them readily accessible. In this case, there is no need to contact the organizer or the ME-Ticket support service.
How to Get Tickets Without an ME-Ticket Account
How to Get Tickets Without an ME-Ticket Account
If the customer didn't have a registered account at the time of ticket purchase or wasn't logged in during the purchase, they should get in touch with either the organizer or the ME-Ticket support service.
Organizers have access to a new feature in their personal accounts that enables them to resend tickets. To utilize this feature, you can locate the organizer's contact information on the event page and reach out directly. Simply provide the email address to which the tickets were intended to be sent.
To assist the customer and resend tickets, the organizer can navigate to the "My Events" section and click on the "Sales" button. In this section, the organizer will find a list of all tickets sold. They can locate the customer's order and initiate the ticket resend process by clicking on the appropriate button.
If the customer didn't have a registered account at the time of ticket purchase or wasn't logged in during the purchase, they should get in touch with either the organizer or the ME-Ticket support service.
Organizers have access to a new feature in their personal accounts that enables them to resend tickets. To utilize this feature, you can locate the organizer's contact information on the event page and reach out directly. Simply provide the email address to which the tickets were intended to be sent.
To assist the customer and resend tickets, the organizer can navigate to the "My Events" section and click on the "Sales" button. In this section, the organizer will find a list of all tickets sold. They can locate the customer's order and initiate the ticket resend process by clicking on the appropriate button.
Getting in Touch with Customer Support
Getting in Touch with Customer Support
If, for any reason, you are unable to contact the organizer, you can get in touch with ME-Ticket Support. To do so, simply open a technical support chat window or send an email to support@me-team.org. If you have the order data saved, we only require the order number.
If you didn't save your order number, we will need the following information from you:
1. The last 4 digits of the card number used for the ticket purchase.
2. The Payment Amount.
After verifying your order, we will send you a link to download your tickets. If the link doesn't work for any reason, we can also send the tickets directly to you.
If, for any reason, you are unable to contact the organizer, you can get in touch with ME-Ticket Support. To do so, simply open a technical support chat window or send an email to support@me-team.org. If you have the order data saved, we only require the order number.
If you didn't save your order number, we will need the following information from you:
1. The last 4 digits of the card number used for the ticket purchase.
2. The Payment Amount.
After verifying your order, we will send you a link to download your tickets. If the link doesn't work for any reason, we can also send the tickets directly to you.
Now, thanks to the new functionality, organizers have the ability to autonomously address all matters related to ticket resending. Nevertheless, our team is always available to assist if the situation requires it, ensuring you don't miss out on any new experiences!
Now, thanks to the new functionality, organizers have the ability to autonomously address all matters related to ticket resending. Nevertheless, our team is always available to assist if the situation requires it, ensuring you don't miss out on any new experiences!
